Useful Information
Check-in: from 14:00, first service is lunch.
Check-out: until 12:00, last service is breakfast.
Booking conditions:
Guaranteed booking. Performed upon the Guest's prior request upon payment of a security payment in the amount of 20% of the cost of hotel services for the entire period of stay within 5 calendar days from the date of booking. The balance of payment 80% is due no later than 7 days before arrival or on the day of arrival. In case of booking under the “Early Booking” promotion, 100% payment is required according to the terms of this promotion.
Non-guaranteed reservation. Performed upon the Guest’s prior request to the Hotel Reservation Service without making a security payment for hotel services. If an advance payment of 20% is not paid within 5 calendar days, this reservation may be canceled by the Hotel without prior notice to the Guest.
Cancellation Policy:
If you cancel your reservation up to 14 days before your arrival date, no fee will be charged.
If you cancel your reservation less than 14 days before your arrival date, you will be charged for one night of accommodation at the Hotel at the prices in effect on the date of reservation, excluding discounts, special offers and individual promotions. The guest agrees to the cancellation policy by pre-paying a 20% prepayment for hotel services (vouchers).
Accommodation of children and provision of extra beds:
Children are accepted from any age. One child in a room up to 5 years old inclusive without a seat, but with meals can stay for free (if the main seats in the room are occupied and cannot be combined with promotions and special offers). A baby cot is provided free of charge, subject to availability.
Smoking: permitted only in strictly designated areas.
Pets are not allowed.
Required documents for check-in: passport, for children - Birth Certificate, permission from parents (if the child is traveling with other accompanying persons), medical insurance policy, vaccination certificate.
Cards accepted by the property: Visa, MasterCard, MIR
The hotel provides Early Check-in and Late Check-out services.
These services cannot be booked in advance; they are provided and paid for only at the time of check-in at the hotel if rooms are available.
The “Early check-in” service is issued upon arrival at the Hotel from the administrator of the Reception and Accommodation Service. The service is provided subject to availability of rooms and is paid half the cost of the day according to the current price list. The service is provided on the day of arrival from 00:01 to 14:00.
The “Late check-out” service is issued on the eve of departure from the Hotel from the administrator of the Reception and Accommodation Service. The service is provided subject to availability of rooms and is paid half the cost of the day according to the current price list. The service is provided on the day of departure from 12:01 to 23:59.
Please note that if there are no available rooms for these services, you can leave your things in the luggage compartment and stay in the Hotel lobby, waiting for check-in or check-out. Additionally, you can pay for breakfast, lunch or dinner.
IMPORTANT! The hotel does not provide identification and/or authentication using a single biometric system.