Aurum Family Resort & Spa Aurum Family Resort & Spa
Aurum Family Resort & Spa
Hotels Rules
Ultra All Inclusive holiday on the first line of the crystal clear sea!

Hotels Rules

REGULATIONS
on the procedure for residence, stay and provision of
services at Aurum Family Resort&Spa

These Regulations on the procedure for residence, stay and provision of services (hereinafter referred to as the Regulations, Rules) were developed in accordance with the Law of the Russian Federation “On the Protection of Consumer Rights”, the Federal Law “On the Sanitary and Epidemiological Welfare of the Population”, Rules for the Provision of Hotel Services in the Russian Federation, Rules of Consumer Services in the Russian Federation, Rules for the provision of public catering services, “Algorithm of actions of federal executive authorities, executive authorities of the Krasnodar Territory, local governments, business entities for receiving guests heading for treatment to sanatorium and resort organizations of the Krasnodar Territory during the period of high alert” , agreed by the Ministry of Resorts, Tourism and Olympic Heritage of the Krasnodar Territory.

1. Basic concepts

Hotel – Aurum Family Resort&Spa, including the territory with infrastructure facilities located on it that ensure the functioning of the hotel, equipment and other property.

Contractor – Limited Liability Company “Hotel Management”, which provides a range of services for organizing recreation on the territory of the Hotel.

Hotel Guest - a citizen who has reached the age of 18 or a citizen who has not reached the age of 18, accompanied by a legal representative or with authorized accompanying persons, residing at the Hotel and having a guest card of the sample established by the Hotel, intending to order or ordering and using the services of the Hotel exclusively for personal, family, household and other needs not related to business activities.

Payer – an individual or legal entity paying for Services under a fee-based service agreement.

Customer is an individual or legal entity acting as a party to a contract for the provision of paid services.

Hotel visitor is a citizen who has reached the age of 18, or a citizen who has not reached the age of 18, accompanied by a legal representative, or with authorized escorts, not residing at the Hotel, who intends to visit the Hotel Guests and (or) use the services of the Hotel or its infrastructure.

The service provided is a certain action performed by the Contractor’s employees to fulfill their obligations in accordance with the Law of the Russian Federation “On the Protection of Consumer Rights” and other regulations governing various types of activities.

Unprovided service is the failure of the Contractor’s employees to fulfill their obligations to provide paid services.

Disadvantage of the service - non-compliance of the service with either the mandatory requirements provided for by law or in the manner prescribed by it, or the terms of the contract (in their absence or incompleteness of the conditions usually imposed on the requirements), or the purposes for which a service of this kind is usually used, or the purposes about which the Contractor was informed by the consumer at the conclusion of the contract.

Gross violation of the rules of residence and stay at the Hotel - a situation in which the behavior of a Hotel guest prevents the Contractor and his staff from properly performing their duties to provide services and provide recreation to Hotel guests, or his (the guest’s) actions insult the honor and dignity of the service staff or guests, and he (the guest) violates the norms of the legislation of the Russian Federation and these Regulations.

Guest card is an electronic key (issued in an envelope on which the guest’s full name, room number and period of stay are indicated), issued to a Hotel guest for the opportunity to stay on the territory of the Hotel and receive the services provided by the Contractor.

Guest bracelet is an identifier of a Hotel Guest worn on the wrist (issued upon check-in at the Hotel), issued to a Hotel Guest for the opportunity to visit all Hotel areas accessible to the Hotel Guest and receive services provided by the Contractor. If technically possible, you will be issued an electronic bracelet with the ability to place funds into your personal account in the form of a deposit to pay for additional hotel services. The electronic bracelet is the property of the Hotel and must be returned by the Guest at the end of the stay.

2. General provisions

2.1. These Rules are a public offer of the Hotel addressed to an unlimited number of persons (any individual and legal entity) interested in purchasing spa services. In accordance with paragraph 2 of Article 437 of the Civil Code of the Russian Federation (hereinafter referred to as the Civil Code of the Russian Federation), in case of acceptance of the conditions set out in these Rules and payment for services, the person carrying out these actions accepts this offer and becomes a Guest. The fact confirming the conclusion of a public agreement and agreement with these Rules on the part of the Customer - a legal entity, is payment of the acceptance invoice (clause 3 of Article 438 of the Civil Code of the Russian Federation), for the Customer - an individual, is payment when making a reservation, or payment when placing a reservation.

2.2. These Rules apply to all Guests and Visitors to the Hotel. By deciding to visit the Hotel, the Guest and/or Visitor to the Hotel agrees to follow these Rules.

2.3. In order to ensure proper order and security in the common areas of the Hotel, as well as in the Hotel's restaurants and bars, video monitoring is carried out.

3. Booking procedure

3.1. Guests of the Hotel are accommodated in the Hotel 24 hours a day by prior guaranteed reservation upon provision of confirmation of reservation and payment within the time limits specified in clause 3.3. of these Rules, or without a prior guaranteed reservation (hereinafter referred to as non-guaranteed reservation) in case of making such a reservation later than 24 hours before the day of check-in and if there are available rooms at the Hotel, by directly contacting the Reception Service on the day of check-in upon payment.

3.1.1. A guaranteed reservation means a type of reservation in which the Hotel expects the consumer until checkout time on the day following the day of scheduled check-in. In case of untimely cancellation of the reservation, delay or no-show of the consumer, he or the customer will be charged for the actual downtime of the room (place in the room), but not more than one day. If you are more than a day late, the contract is terminated.

3.1.2. A non-guaranteed reservation is a type of reservation in which the hotel waits for the consumer until a certain hour set by the contractor on the day of arrival, after which the contract is terminated.

3.2. The Guest's request for a room reservation is considered confirmed from the moment a written confirmation of the reservation is sent to the Guest's email address, indicating the reservation number, arrival and departure dates. Written confirmation of the Guest's Application is sent by the Hotel no later than the next business day from the date of receipt of the Guest's Application. Reservation services are considered provided from the moment the reservation confirmation is sent to the Guest, or in the case of a non-guaranteed reservation directly when the Guest contacts the Hotel Reception Service on the day of check-in upon payment. The Contractor has the right to refuse to conclude an agreement if there are no available rooms that meet the requirements of the application on the dates specified in the application.

3.3. The cost of booking a room is equal to the cost of a night’s stay in the reserved room. Reservation services are paid within 24 hours from the moment the Hotel confirms the reservation, but no later than the date of arrival (for a guaranteed reservation), as well as for a non-guaranteed reservation.

3.4. Payment made for booking services upon check-in of the Guest is counted towards payment for accommodation services only if the Guest has stayed the number of days in accordance with the booking confirmation. In case of untimely cancellation of the reservation or early departure of the Guest (before the departure date), payment for reservation services is not included in the payment for accommodation services and is charged separately.

3.5. If the advance payment is not received within the time limits established in clause 3.3. terms of these Rules (i.e. refusal of the Guest/Customer to pay for the reservation), the Hotel reserves the right to cancel the reservation without prior notice.

3.6. Guaranteed reservation (paid) is valid until checkout time of the day following the day of scheduled arrival. If the guest does not arrive before the specified time, the guaranteed reservation is canceled.

3.7. A non-guaranteed reservation is valid until 16:00 on the day of arrival; if the guest does not arrive before the stated time, the non-guaranteed reservation is canceled.

3.8. In case of lateness or no-show of the Guest, he or the customer will be charged for the actual downtime of the room in the amount of the cost of the first night of stay at the time of booking.

3.9. In the event of a postponement of the check-in date and subsequent refusal of the Services, as well as in the event of a Guest’s no-show on time, in the absence of cancellation of the reservation, the Contractor has the right to withhold a fee for the actual downtime of the room (place in the room), but not more than per day of stay.

3.10. Refunds for canceled Services are carried out on the basis of a written application(s) submitted to the Contractor, by the Customer and/or the Payer of the Services. A written application is submitted to the Contractor in person or sent by registered mail via postal service to the legal address of the Contractor. The application must include the following information:

 

  • name of the accommodation facility (Hotel);

  • reservation number, arrival and departure dates;

  • series and numbers of the Customer’s identity document, place of registration;

  • reasons for early departure or refusal to receive Hotel services;

  • payment details to which funds need to be transferred;

  • a receipt for payment for services for which a refund is required.

3.11. Funds transferred by bank transfer are returned to the Customer of services to his current account (bank card) from which payment for services was made, and in case of cancellation - to the Customer's current account (bank card) specified in the application.

3.12. Funds transferred by bank transfer by the Payer of services are returned to the Payer of services (with the written consent of the Customer of services) to his current account (bank card) from which payment for services was made, and in case of cancellation - to his current account (bank card) The payer specified in the application.

Refunds are made minus the commission of banks and/or payment systems paid when returning funds to the Customer/Payer.

4. Procedure for providing services

4.1. When checking in, the Guest fills out the Registration Form, which the Guest must sign, thereby confirming the accuracy of information about himself, as well as the persons accompanying the Guest and his agreement with these Rules, which are a public offer. Guests are provided with rooms of the appropriate category, the type of room is indicated in the registration form.

4.2. Check-in of the Guest is subject to the consumer presenting a document proving his identity in accordance with the legislation of the Russian Federation, including:

a) a passport of a citizen of the Russian Federation, identifying the identity of a citizen of the Russian Federation on the territory of the Russian Federation;

b) a passport of a citizen of the USSR, identifying the identity of a citizen of the Russian Federation, until it is replaced within the prescribed period with a passport of a citizen of the Russian Federation;

c) birth certificate – for a person under 14 years of age;

d) passport of a citizen of the Russian Federation, identifying the identity of a citizen of the Russian Federation outside the Russian Federation, for a person permanently residing outside the Russian Federation;

e) temporary identity card of a citizen of the Russian Federation;

d) a passport of a foreign citizen or another document established by federal law or recognized in accordance with an international treaty of the Russian Federation as an identification document of a foreign citizen;

e) a document issued by a foreign state and recognized in accordance with an international treaty of the Russian Federation as an identification document of a stateless person;

f) temporary residence permit for a stateless person;

h) residence permit of a stateless person.

4.2.1. Check-in of minors under 14 years of age into the Hotel is carried out on the basis of identification documents of the parents (adoptive parents, guardians) who are with them, accompanying person(s), subject to such accompanying person(s) providing the consent of their legal representatives ( one of them), as well as the birth certificates of these minors.

4.2.2. Checking into the Hotel of minors who have reached the age of 14, in the absence of their legal representatives, is carried out on the basis of identification documents of these minors, subject to the consent of the legal representatives (one of them).

4.2.3. For the period of restrictive measures to prevent the spread of the new coronavirus infection COVID-19, as well as in other cases, the Government of the Russian Federation may establish additional requirements for the list of documents on the basis of which the Guest is checked into the Hotel.

4.3. For the period of restrictive measures to prevent the spread of the new coronavirus infection COVID-19 (in the presence of appropriate regulations introduced by the Government of the Russian Federation, as well as in the case of the Hotel functioning as an observatory):

a) the Guest’s check-in at the Hotel is carried out only after thermometry has been carried out using a non-contact method and examination by a therapist/pediatrician for signs of acute respiratory infections (fever, cough, lack of smell) and other diseases of an infectious nature with the preparation of the necessary documentation. In case of detection of persons with elevated body temperature, as well as with other signs of acute respiratory viral infection, the head (person replacing him) of the medical unit ensures immediate isolation of the patient and organizes his referral to a medical organization providing specialized medical care.

b) arrivals for treatment or recovery are accommodated in no more than 1 person per room (except for members of the same family or accompanying persons).

c) thermometry of recovering persons is carried out at least once a day.

d) those recovering at the Hotel must strictly comply with the rules of stay in the organization (social distancing in public areas, mask regime, etc.), violation of which entails cancellation of the reservation and unilateral termination of the current contract.

e) those recovering are prohibited from leaving the Hotel territory, if the period of stay on a sanatorium-resort voucher exceeds 14 days, then the first 14 days from the date of arrival, and if the period of stay is less than 14 days, then the entire period of stay.

f) in enclosed spaces in the presence of other people, masks are used to protect the respiratory system (including changing the mask at least once every 3 hours).

g) walking for those recovering is allowed only within the boundaries of the sanatorium-resort organization without the possibility of going beyond its boundaries, according to their placement in the rooms.

4.4. For security purposes and in accordance with the requirements established by the legislation of the Russian Federation, the Reception and Accommodation Service registers all Guests at the place of stay on the basis of identification documents.

4.5. In connection with the conduct of an experiment in the Krasnodar Territory on the development of resort infrastructure (hereinafter referred to as the Experiment) and the assessment of its effectiveness, on the territory of the Experiment, which is the municipality of the resort city of Anapa, from July 16, 2018 to December 31, 2024, a fee for using the resort will be charged. infrastructure (hereinafter referred to as the Resort Fee). The payer of the Resort fee is an individual who has reached the age of majority and has been staying at the accommodation facility (Hotel) for more than 24 hours. The resort fee is calculated, collected by the resort fee operator (Hotel) and paid by the resort fee payer upon check-in at the Hotel, in the amount established on the territory of the Experiment, while the amount of the Resort fee payable is not included in the cost of accommodation. The responsibility to pay the resort fee lies with the resort fee payer. Categories of persons exempt from paying the Resort fee, the procedure and terms for calculating and transferring the Resort fee to the regional budget are established by the Legislation of the Russian Federation, including in accordance with Law No. 3690-KZ of November 27, 2017 “On the introduction of the resort fee on the territory of the Krasnodar Territory and the payment amendments to the law of the Krasnodar Territory “On Administrative Offences”.

4.6. The hotel ensures the safety of the services provided for the life and health of Guests and Visitors, as well as the safety of property, subject to compliance with established rules and recommendations.

4.7. If the Guest is expecting Visitors, it is necessary to inform the Reception and Accommodation Service about this in advance, personally meet them, and also see them off after the visit. The Guest is obliged to ensure that persons traveling with the Guest and the Guest's visitors present documents identifying them. The Guest is jointly and severally liable in the event of damage to the Hotel property by the Visitor, as well as for any and all obligations of the Visitor arising during the Guest’s stay at the Hotel (prohibited during the period of restrictive measures to prevent the spread of the new coronavirus infection COVID-19).

4.8. Visiting hours for Hotel Guests are set from 09:00 to 23:00 (prohibited during the period of restrictive measures to prevent the spread of the new coronavirus infection COVID-19).

4.9. Visitors to the Hotel who intend to stay at the Hotel after 23:00 must contact the Reception Service to register and pay for their stay in accordance with the procedure established at the Hotel, or leave the Hotel territory (prohibited during the period of restrictive measures to prevent the spread of the new coronavirus COVID-19 infections).

4.10. The Hotel administration is not responsible for funds and valuables left unattended. The “safe deposit box” service is provided for an additional fee at the Reception and Accommodation Service.

4.11. For the convenience and safety of Guests, as well as Visitors to the Hotel, there are places for placing vehicles on the territory of the Hotel. The area in front of the central entrance is intended for a short stop for the purpose of boarding and disembarking passengers, as well as loading and unloading luggage. The hotel is not responsible for the safety of vehicles, including property located in the vehicle.

4.12. The Hotel's conditions do not allow guests to stay with any animals.

4.13. Guests and Visitors to the Hotel are obliged to :

  • upon check-in, provide all necessary documents in accordance with clause 4.2. these Rules;

  • treats the Hotel property with care;

  • observe moral and ethical standards, in places of public recreation, refrain from excessive consumption of alcohol and obscene expressions;

  • do not visit restaurants in swimsuits;

  • do not disturb other residents of the Hotel, maintain silence and public order in the room, common areas and on the territory of the Hotel;

  • Always carry with you the Guest Card received upon check-in and the Guest Bracelet issued on the day of arrival. The guest card issued for the period of stay certifies the Guest's right to use the services;

  • maintain cleanliness and order;

  • comply with fire safety requirements and prevent the occurrence of fires;

  • comply with these Rules;

  • report early check-out, extension of stay or check-out after check-out time to the Reception and Accommodation Service staff. Extension of stay and late check-out are possible if there are available rooms at the Hotel, for a fee as specified in the price list;

  • inform about the time of departure, so that the departure procedure and preparation of all necessary documents takes as little time as possible;

  • accept and pay for the services provided by the Hotel in full, as well as pay for the accommodation of all Visitors planning to stay on the hotel premises after 23:00;

  • pay the Resort Fee, or provide the original document confirming the right to be exempt from paying the Resort Fee, or provide a written refusal to pay the Resort Fee;

  • Provide a room for cleaning during the day. If a “DO NOT DISTURB” card hangs on the Guest’s door during the day, the Hotel’s housekeeping manager has the right to call the room and find out about the Guest’s well-being and a convenient time for cleaning. If the Guest does not answer the call, a Hotel employee goes up to the Guest’s room and acts according to the circumstances;

  • in case of loss or damage to the Hotel property, reimburse the cost of the damage caused in accordance with the price list.

4.14. Guests and Visitors to the Hotel are prohibited from :

  • enter any service and other technical premises of the Hotel;

  • disturb Guests and Visitors to the Hotel;

  • bring unauthorized persons into the hotel territory;

  • leave strangers in the room in your absence, transfer the room key and guest card to third parties;

  • independently regulate any engineering and technical equipment;

  • conduct private business and commercial activities on the territory of the Hotel;

  • enter the Hotel territory with any types of weapons, piercing and cutting objects, flammable and pyrotechnic substances or products, including signal flares, firecrackers, firecrackers, gas cylinders and objects (chemical materials) that can be used for the manufacture of pyrotechnic products or smoke, coloring substances, devices with laser radiation, devices that create excessive noise. Guests who have the right, by the nature of their activity, to carry and store weapons are required to submit to the administration of the performer documents certifying this right;

  • make fires on the territory of the Hotel;

  • use electric heating devices in the room that do not belong to the Hotel;

  • In connection with the entry into force of the Federal Law of the Russian Federation dated February 23, 2013 No. 15-FZ “On protecting the health of citizens from the effects of environmental tobacco smoke and the consequences of tobacco consumption,” smoking is prohibited in rooms and on the territory of the Hotel, except for a specially designated smoking area ;

  • use the Hotel premises for negotiations, banquets, conferences, etc. without the written consent of the Hotel (by signing a separate agreement);

  • play gambling in the Hotel;

  • remove food, drinks and utensils from a restaurant, snack bar, bar, canteen;

  • bring and consume alcoholic beverages purchased outside the Hotel in restaurants, cafes, snack bars, bars, and the Hotel’s dining room.

  • damage the Hotel property, including removing any Hotel property from the room, restaurants and bars. The cost of broken, damaged or lost items is not included in the cost of accommodation and is paid separately according to the established price list. Lost or damaged property not specified in the price list is paid at the market value of the property;

  • disrupt public order in the Hotel, including by lewd acts, express clear disrespect for society, accompanied by obscene language, offensive harassment of citizens in the Hotel, and also expressed in humiliation of honor and dignity;

  • Without special permission, professional photography and filming is not allowed in any premises. Professional photography can be defined as any shooting using professional equipment and equipment (especially using tripods, lighting or other equipment), which involves obtaining photographs or video materials for use in the media or on commercial resources. When using a professional camera for personal purposes, the Hotel asks guests and visitors not to use flash in public areas and to avoid images of other Hotel Guests in the frames. It is not permitted to knowingly or accidentally use images of other Hotel Guests in photography or video without the prior consent of the Guests. The participation of Hotel staff in any filming is carried out only with the prior consent of the Hotel.

5. Rights and obligations

5.1. Rights and obligations of the Hotel :

  • provide paid services to Hotel guests in a timely manner and in full;

  • ensure full compliance with sanitary and other standards, the quality and safety of the services provided;

  • ensure the confidentiality of information about Hotel guests;

  • respond in a timely manner to the requests of Hotel guests to eliminate inconveniences, breakdowns in equipment and technology in the room, at Hotel infrastructure facilities, and other shortcomings of the service provided;

  • In the event of an accident or failure of any equipment in the room and it is impossible to eliminate this problem, the Contractor offers the guest a room not lower than the category he paid for. If the latter is impossible, the Contractor has the right to refuse to fulfill the obligation to provide paid services and reimburse the guest for the cost of services paid for but not received;

  • do not hold noisy events on the territory of the Hotel, with the exception of pre-agreed holidays and entertainment programs, after 23:00;

  • in case of gross violation of the rules of behavior and accommodation on the part of the Guest, the Hotel administration has the right to refuse him further stay at the Hotel;

  • when returning funds in accordance with Art. 32 of the Law of the Russian Federation “On the Protection of Consumer Rights”, as well as Part 4 of Art. 497 of the Civil Code of the Russian Federation, the Hotel has the right to withhold from the Guest or demand payment of all expenses actually incurred by the Hotel in the provision of services, including commissions of banks and (or) payment systems paid both when paying and when returning funds. Refunds to the Guest are made based on the Payer's application by transfer of non-cash payment, regardless of the payment method.

  • The Hotel is not responsible for the Guest's health if he consumes food and drinks purchased outside the Hotel, as well as in cases of harm to the Guest's health due to the fault of third parties or the Guest himself;

  • The Hotel is not responsible for the Guest's health as a result of the consequences of consuming alcoholic beverages and/or drugs, as well as in case of failure to comply with the requirements established by the Hotel.

5.2. Rights and obligations of the Guest :

  • use all Hotel services within the established range of operating modes of the Contractor’s facilities;

  • independently familiarize yourself with information about the Hotel on the Contractor’s website, its services and offers, including prices;

  • receive information on the operation of Hotel facilities, pre-order services, receive information about the status of your account, make an interim payment;

  • contact the Administrator of the Reception and Accommodation Service regarding the quality of services provided;

  • those recovering in a sanatorium-resort organization must strictly comply with the rules of stay in the organization, violation of which entails cancellation of the reservation and unilateral termination of the current contract;

  • for the period of restrictive measures related to preventing the spread of the new coronavirus infection COVID-19, guests must strictly comply with these rules, and in all other cases not provided for by these rules - the norms of the current legislation, Decrees of the President of the Russian Federation, orders of the Government of the Russian Federation, Federal laws of the Russian Federation, resolutions of the Chief State Sanitary Doctor of the Russian Federation, orders of the head of administration (governor) of the Krasnodar Territory, “Algorithm of actions of federal executive authorities, executive authorities of the Krasnodar Territory, local government bodies, business entities for receiving guests heading for treatment to sanatorium and resort organizations of the Krasnodar Territory during the period of high alert”, agreed by the Ministry of Resorts, Tourism and Olympic Heritage of the Krasnodar Territory.

  • comply with all the rules and requirements of the Hotel specified in clauses 4.13 and 4.14 of these Rules;

  •  

    The Guest is responsible and compensates for actual damage in case of violation of obligations under the contract, as well as loss or damage through his fault to the Hotel property in accordance with the legislation of the Russian Federation and these Rules.

6. Cost and payment procedure for Hotel services

6.1. The cost of accommodation is set by the Hotel's price list. In cases of state regulation of the cost of services (services) established by the legislation of the Russian Federation, the period of events (ceremonies), the cost of services does not exceed the maximum established cost for this category of hotel.

6.2. Payment procedure for accommodation.

  • Checkout time is 14:00 of the current day, local time.

  • Check-in time is from 14:00 of the current day, local time.

  • Check-out time is until 12:00 of the current day, local time.

  • Hotel day – the period of time between the set check-in time and check-out time.

  • Payment for accommodation at the Hotel is charged in accordance with the checkout time - from 12:00 o'clock on the current day, local time.

  • For stays of no more than a day (24 hours), the fee is charged per day, regardless of check-in time; room reservations are provided before check-out time.

  • Extension of stay (late check-out):

If it is necessary to extend the period of stay in a room by less than one day and subject to availability of rooms (beds), payment for late check-out will be charged in the following order:

  - up to 12 hours after checkout time (from 12:00 to 23:59) – payment for 1/2 days;

  - from 12 to 24 hours after checkout time (after 24:00) – payment for 1 full day is charged.

6.3. The Contractor provides the following types of services at no additional charge:

a) call an ambulance;

b) use of a first aid kit;

c) delivery to the room of correspondence addressed to the consumer upon receipt;

d) wake-up call at a certain time;

e) delivery to the room of correspondence addressed to the consumer upon receipt.

6.4. The Hotel Guest has the right to terminate the contract for the provision of services at any time by paying the Contractor a part of the price in proportion to the part of the service provided and reimbursing the Contractor for the expenses incurred by him in order to fulfill the contract, booking costs, if they are not included in the specified part of the price of the service.

6.5. The Contractor has the right to enter into an agreement for the reservation of places in the Hotel by drawing up a document signed by both parties, as well as by accepting an application for reservation through postal, telephone and other communications that make it possible to reliably establish that the application comes from a guest (consumer). In case of no-show, late arrival, or departure earlier than the booked date, a fee will be charged for the actual downtime of the room (space in the room), but not more than one day.

6.6. If technically possible at the Hotel, additional services can be paid for by the Guest using a Guest Bracelet (electronic). In this case:

 

  • additional services are credited to the guest’s personal account via an electronic bracelet;

  • The guest has the opportunity to place funds on his personal account in the form of a deposit to pay for additional services;

  • registration of a deposit to pay for additional services is made by the administrator-cashier of the Reception and Accommodation Service;

  • funds on deposit that are unspent at the end of the Guest's stay at the Hotel are returned to the Guest according to the details specified in the application for a refund no later than 10 calendar days from the date of submission of the application.

 

7. Final provisions

7.1. In case of non-compliance by the Guests/Customer or Visitors with these Rules, the Hotel has the right to refuse accommodation and provision of services, terminate the contract for the provision of services unilaterally, evict the Guest, and also apply to the law enforcement authorities for the latter to take measures to hold persons responsible in case of committing illegal actions, offenses, as well as to court for compensation for damage caused to the Hotel.

7.2. The Contractor is not responsible for the health of a Hotel guest if he consumes drinks and products purchased outside the Hotel territory.

7.3. The Contractor is not responsible for the safety of documents, money, other currency values ​​and other precious things in case of violation of these rules.

7.4. Violation of the requirement to ban smoking on the territory of the Hotel entails a fine in accordance with the legislation of the Russian Federation.

7.5. The book of reviews and suggestions is located in the Hotel Reception Service and is issued by the administrator at the request of guests.

7.6.  The appendices to these regulations are an integral part of these Regulations and are required to be read:

  • Appendix 1 (Fire safety rules);

  • Appendix 2 (Actions in case of natural disasters);

  • Appendix 3  (Safety rules for using electrical appliances);

  • Appendix 4 (Safety rules when using the Hotel pool).

APPENDIX 1

to the Regulations on the procedure for residence, stay
and provision of services at the Hotel

FIRE SAFETY RULES

Follow fire safety rules:

  • Smoking is not allowed in rooms, on balconies, on staircases and on the territory of the Hotel. Smoking is allowed only in strictly designated areas.

  • Do not use electric heating devices (boilers, electric stoves, electrode coffee makers, etc.).

  • When leaving your room, do not forget to turn off the TV, lighting lamps, air conditioning and other electrical appliances.

  • We remind you that it is extremely dangerous to cover floor lamps and table lamps that are turned on.

  • It is unacceptable to bring or store flammable substances and materials in the room.

  • When checking in, determine where you are, study the evacuation plan, make a mental map of the exits closest to your room.

  • Remember how to report a fire: Fire station - 01 ; from a mobile phone - 101 or 112 (Fire department).

To avoid fires, it is prohibited:

  • make fires in undesignated places, throw unextinguished cigarette butts throughout the Hotel territory, outside the Hotel territory;

  • store flammable liquids, flammable gases, explosives in places of rest and residence;

  • use electric irons, electric kettles and other electric heating devices without stands made of non-flammable materials;

  • leave electric heating devices plugged in unattended; TVs, radios, etc.;

  • make changes to the electrical circuit in places of residence and recreation, install additional sockets and lamps, use homemade electric heating devices and temporary electrical wiring without the approval of the Hotel administrator;

  • use faulty electrical appliances, damaged electrical sockets, switches, and other electrical installation products.

  • Remember how to report a fire: Fire station - 01 ; from a mobile phone - 101 or 112 (Fire department).

In case of fire:

  • If signs of burning appear (smoke, burning smell, increased temperature, etc.), immediately report the incident to the fire department by calling 01 or 112 on your mobile phone.

  • Be sure to report the fire to the Reception and Accommodation Service by calling 1000 , and notify all persons in the place of rest and residence, public place, about the fire.

  • Take measures to extinguish the fire using primary fire extinguishing means; if it is not possible to take measures to extinguish the fire, leave the fire site in accordance with evacuation plans to a safe place.

  • If it is impossible to eliminate the fire on your own, then go to a safe place.

      If you cannot leave your room:

  • If there is smoke outside, do not open the window.

  • If the door becomes hot or smoke enters the room, do not open the door.

  • If there is no smoke, open the window and hang out a sheet or blanket.

      Don't panic, act quickly:

         > Fill the bathtub with water.

         > Wet towels and sheets and stuff them into the cracks around the door.

         > Call the Hotel Reception Service and report the incident, specifying your location.

         > Cover your nose and mouth with a wet towel.

         > If the walls and door of the room are hot, pour water from a bucket over them. Keep them moist at all times.

         > When firefighters arrive at the scene, go to the window and signal for assistance.



APPENDIX 2

to the Regulations on the procedure for residence, stay
and provision of services at the Hotel

ACTIONS IN DISASTER EMERGENCIES

Actions during earthquakes

  • If you have a few seconds, turn off all electrical equipment.

  • If you are on the first floor, leave immediately. To do this you have 15-20 seconds.

  • If you are on the second and subsequent floors, stand in the entrance doorway, move away from the windows and take a place in the corner.

  • Stay away from walls, fences, poles, windows. Do not enter buildings - the tremors may be repeated.

  • Provide first aid to the injured.

  • It is prohibited to jump from windows or light matches or candles.

After the first tremors, several more series may occur, so you need to be extremely careful and act quickly.

Flood Actions

  • Turn off electricity, heaters, TV, air conditioning.

  • Take documents, money, valuables and the most necessary things.

  • Close all windows and doors.

  • Go up to the upper floors, carry food, valuables, clothes, shoes.

  • Evacuate from dangerous areas. First of all, it is necessary to remove children from the flood zone.

  • If possible, provide assistance to people in the water.



APPENDIX 3

to the Regulations on the procedure for residence, stay
and provision of services at the Hotel

SAFETY RULES FOR USE OF ELECTRICAL APPLIANCES

Careless operation of electrical appliances can lead to fire, burns and even death. To prevent this from happening, in everyday life you need to follow simple rules for safe handling of electrical appliances:

  • Use electrical appliances following the safety rules specified in the factory instructions.

  • Do not turn on a large number of electrical appliances at the same time. This may lead to network congestion. Also, do not plug many electrical appliances into one outlet.

  • While in water, do not use electrical devices. Do not insert the plug of an electrical appliance into a socket or touch operating electrical appliances with wet hands or a damp cloth.

  • Strictly follow the order of connecting electrical devices to the network: connect the cord first to the device, and only then to the network. Disabling occurs in the reverse order. Do not remove the plug from the network by pulling the wire.

  • Do not hang things to dry on electric heating devices or electrical wiring.

  • It is unsafe to use electrical appliances with damaged cord insulation.

  • Do not leave electrical appliances plugged in for a long time. Plugged-in hair curling irons and irons must not be left unattended.

  • When leaving your room, do not forget to turn off electrical appliances and lights.

  • If you witness an electrical appliance catch fire, find a way to turn off the power, and only then extinguish the fire by covering the fire with earth or sand. Do not pour water on burning electrical appliances.

By not following the rules for the safe use of electrical appliances,
you are putting your life in danger.



APPENDIX 4

to the Regulations on the procedure for residence, stay
and provision of services at the Hotel

SAFETY RULES FOR USING THE HOTEL POOL

The pool services include free (independent) swimming for Hotel guests:

  • Before using the pool, the visitor must wash with soap in the shower.

  • It is not allowed to rub various creams and ointments into the skin before using the pool.

  • Minor citizens must use the swimming pool only when accompanied by their parents (official representatives).

  • You must remove your shoes before entering the pool.

  • To descend into and out of the pool bowl, you must use a ladder. You need to go down slowly, holding onto the railing.

  • Foreign objects are not allowed to enter the pool bowl.

  • When moving around the pool area, you must be careful to avoid falling on the wet floor.

When using the swimming pool services it is prohibited:

  • Be in the pool area wearing outerwear and outdoor shoes.

  • Use the pool while intoxicated.

  • Bring glassware and glass objects (shampoos, colognes, diving masks, etc.) and shaving accessories into the pool or place it on the edge.

  • Jump into the pool.

  • Run and push in the pool and on its territory.

  • Visitors with infectious or skin diseases cannot use the pool.

  • Damage the pool equipment (for damage to the equipment, a fee will be charged in the amount of its cost, purchase and installation costs).

Each Guest is personally responsible for their health while visiting the pool.

The hotel is not responsible for violation of safety requirements when using the pool services .